Policy for the use of vouchers

Policy for the use of vouchers at the Cosmopolitan Hotel:

1. Validity of vouchers:
– All vouchers issued by the Cosmopolitan Hotel have an expiry date which must be adhered to.
This period is clearly indicated on the voucher itself.
– In order to use the voucher, the guest must present it at the reception.

2. Reservations:
– Guests who wish to use vouchers must make a reservation in advance.
– Reservations must be made by phone or in person at the front desk.

3. Use of voucher:
– Vouchers can only be used to cover costs related to the accommodation and additional services offered by the hotel, in accordance with the conditions stated on the voucher.
– If the value of the services ordered by the guest exceeds the value of the voucher, the difference must be paid in addition.

4. Restrictions:
– Vouchers cannot be exchanged for cash or credit.
– Vouchers are not replaceable if lost or stolen and cannot be returned after the expiry date.
– Vouchers cannot be transferred to another person without the written consent of the hotel.

5. Cancellation of voucher use:
– If the guest decides not to utilize their voucher, they must notify the hotel in advance and adhere to the cancellation or change requirements.

6. Policy Changes:
– The Cosmopolitan Hotel retains the right to amend its voucher usage policy at any moment and without notice.